Privacy Policy

Who We Are

UVAE TEMPLARIA is operated by Particula Destemida - Unipessoal Lda, NIF 514 346 639, with fiscal address at Estrada do Farol n.º 77, Edificio Auroramar, Loja 6, 8400-505 Carvoeiro, Lagoa, Algarve, Portugal. This policy explains how we handle personal information when you contact us, make a reservation, ask about a GiftBottle, or interact with our website.

Information We May Collect

Depending on how you contact us, we may collect your name, phone number, email address, reservation details, number of guests, dietary restrictions, messages sent through WhatsApp or email, and any information you choose to share with us.

How We Use Information

• To answer enquiries and manage reservations.
• To confirm dates, group details and practical information.
• To manage GiftBottle enquiries and redemptions.
• To improve our guest experience and communication.
• To comply with legal, accounting or operational obligations.

Legal Basis

We process personal information when it is necessary to respond to your enquiry, manage a reservation or GiftBottle redemption, comply with legal obligations, protect legitimate business interests, or when you have given consent for a specific communication.

Third-Party Services

Our website links to external services such as WhatsApp, Google Maps, Google Reviews, TripAdvisor, Instagram, Facebook and our external reservation page. These services have their own privacy policies and may process data according to their own terms.

Hosting And Technical Data

The website is hosted by third-party infrastructure providers. Like most websites, technical data such as IP address, browser type, device information and access logs may be processed for security, maintenance and performance purposes.

Cookies And Analytics

This website does not currently use a custom cookie banner or advanced tracking system. Third-party websites reached through external links may use their own cookies. If analytics or advertising pixels are added in the future, this policy should be updated.

Data Retention

We keep personal information only for as long as reasonably necessary to manage bookings, respond to enquiries, maintain business records and comply with applicable obligations.

Reservation data may be kept for the time necessary to manage the booking and comply with applicable fiscal, accounting or legal obligations.

WhatsApp and email messages may be kept for as long as necessary to respond to the enquiry, manage the reservation or maintain the guest relationship.

Technical logs may be kept for security, maintenance and performance purposes.

Your Rights

You may ask us to access, correct, delete, restrict or object to the processing of personal information we hold about you, subject to legal and operational requirements. You may also lodge a complaint with the Portuguese data protection authority, CNPD.

Contact

For privacy questions, contact us at particuladestemida@gmail.com or by phone at +351 917 440 166.